Privacy Policy

How we protect your personal information — without compromise

Last Updated: October 19, 2026

No Compromise on Privacy

We will never share your data unless absolutely necessary for service delivery. No third-party ads. No tracking for profit. No exceptions. Your data stays yours.

Introduction

At Frostline Solutions LLC ("Frostline," "we," "our," or "us"), privacy isn’t just a checkbox — it’s part of our DNA. Our No Compromise policy extends to how we handle your personal information. That means:

  • No selling or trading your data — ever.
  • No unnecessary tracking — just what's essential to deliver secure, functional services.
  • Full transparency about what we collect, why, and how it's protected.

When you interact with Frostline — online or in-person — you trust us with your information. We honor that trust by designing our systems to minimize exposure, collect only what’s necessary, and never compromise on security or user rights.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account or profile
  • Schedule appointments or services
  • Purchase products or services
  • Subscribe to our newsletter
  • Contact support or submit inquiries
  • Participate in surveys, promotions, or contests
  • Submit reviews or testimonials

This information may include:

  • Name, email address, phone number, and mailing address
  • Login credentials (username and password)
  • Payment and billing details
  • Service history and user preferences
  • Communications with our staff
  • Profile photo (if submitted)

Financial Information

For development work and custom projects:

  • A $10 deposit is required prior to the start of any development work
  • Final payment is billed at $25/hour based on time tracked
  • Clients receive a full breakdown of hours before delivery of completed work

Device Information

When you visit our website, we may automatically collect certain technical details about your device, such as:

  • IP address
  • Browser type and version
  • Operating system and platform
  • Device model and type
  • Location and time zone
  • Pages visited and time spent
  • Referrer URL

Service and Repair Data

When you bring in devices for repair or service, we may collect:

  • Device make, model, and serial number
  • Technical issues and diagnostics
  • Repair and service history

How We Use Your Information

  • Delivering, maintaining, and improving our products and services
  • Processing transactions and providing receipts or confirmations
  • Managing user accounts and providing customer support
  • Sending appointment reminders, alerts, or necessary updates
  • Answering questions or resolving disputes
  • Monitoring site traffic and performance (without personal identifiers)
  • Enhancing security and detecting fraudulent behavior
  • Personalizing user experiences
  • Complying with legal and regulatory obligations

Information Sharing and Disclosure

  • Strictly Necessary Sharing: We only share data with verified, security-audited providers — and only for essential functions like payments or infrastructure.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.
  • Legal Compliance: We may disclose your data to comply with legal obligations or respond to lawful requests.
  • Protection of Rights: We may disclose personal data to protect Frostline, our customers, or the public in cases of suspected fraud or threats.

Frostline does not and will never:

  • Sell, rent, or trade personal information.
  • Use invasive analytics or behavioral profiling tools.
  • Enable third-party ad networks, fingerprinting, or surveillance tech.

Your trust is not for sale. Period.

Data Security

We secure every layer of our infrastructure with strict access controls, encryption, and zero-trust principles. All sensitive data is encrypted in transit and at rest. We follow the principle of data minimization: if we don’t need it, we don’t collect it.

Our systems are hardened, regularly audited, and designed with local-first architectures wherever possible to reduce cloud exposure and improve user control.

No system is invulnerable — but we treat your data like our own: with zero tolerance for compromise.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for processing
  • Restrict or object to certain uses of your information
  • Request a copy of your data in a portable format
  • File a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below.

Cookies and Tracking Technologies

We use only essential cookies and privacy-respecting tools to improve performance and remember preferences. No invasive tracking. You can control cookies through your browser settings.

Policy Updates

We may revise this Privacy Policy from time to time. Updates will be posted on this page and indicated with a new “Last Updated” date. Your continued use of our services constitutes acceptance of any changes.

Third-Party & Aftermarket PC Parts

Frostline Solutions LLC does not accept liability for failures, malfunctions, or damages that occur as a result of third-party or aftermarket PC components provided by the client. Installation of any non-OEM (Original Equipment Manufacturer) or user-supplied parts is done strictly at the client’s risk and request.

Clients acknowledge that by requesting the installation of such components, they assume all responsibility for performance, compatibility, and any resulting failures or loss of manufacturer warranty. Frostline makes no guarantees regarding the integrity or safety of external hardware that was not sourced or recommended by our team.

In accordance with applicable business and commerce laws, our liability is limited to the services performed and does not extend to third-party product quality, design defects, or operational risks associated with client-supplied materials.

These terms are legally supported by Texas Civil Practice & Remedies Code §82.003 and Texas Business & Commerce Code §2.316, which outline the limits of liability for non-manufacturing service providers and the exclusion of implied warranties on third-party components.

For more information, visit:
Texas Civil Practice & Remedies Code §82.003
Texas Business & Commerce Code §2.316

Deposits and Refunds

For development work, a $10 deposit is required before work begins. This deposit is non-refundable. Final payment is billed at $25 per hour based on time tracked, with a detailed breakdown provided before delivery.

For diagnostic services, a $50 deposit is required. This deposit is refundable only if the issue can be quickly fixed without requiring further service. If the device requires repair or additional service, it will convert to a billable service upon your approval.

Service labor is charged at $25 per hour. If the service exceeds the expected time based on our handbooks, a flat rate will be charged instead, justified by the time and complexity involved.

Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Or submit a message via our Contact Form.